privacy policy

Privacy Policy for Flowers Empire

Effective Date: January 1, 2025

At Flowers Empire ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.flowersempire.com], use our services, or interact with us via SMS, email, or third-party platforms like DoorDash.

By accessing or using our website and services, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Payment information (processed securely via third-party providers)

B. Non-Personal Information

  • Browser type and version

  • IP address

  • Time zone

  • Device type

  • Cookies and usage data

C. Communication Data
If you opt in to receive SMS or email messages, we collect your contact preferences and any messages exchanged with us.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill flower orders

  • To communicate order updates and confirmations

  • To send promotional offers (only with your consent)

  • To provide customer support

  • To improve our website and customer experience

  • To comply with legal obligations

3. Text Messaging (SMS)

If you provide your mobile number and opt in to receive SMS notifications:

  • You may receive messages related to your order, delivery, or customer support.

  • You may also receive promotional messages if you opt in separately.

  • Message frequency varies. Message and data rates may apply.

  • You can opt out at any time by replying “STOP.”

We comply with 10DLC (A2P messaging) regulations and require consent before sending any text messages.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Sharing Your Information

We do not sell or share your personal information (including phone numbers) with third parties, affiliates, or partners for marketing or promotional purposes.

We may share your information only with:

  • Third-party service providers (e.g., payment processors, delivery platforms such as DoorDash, SMS providers) to fulfill orders and provide services.

  • Legal authorities, if required by law or necessary to protect our rights.

All third-party partners are contractually obligated to safeguard your data and use it solely for the purpose of providing agreed-upon services.

5. Cookies & Tracking

Our website uses cookies to improve your browsing experience, analyze site traffic, and serve targeted ads. You can manage or disable cookies through your browser settings.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

However, no data transmission over the Internet or electronic storage system is completely secure; therefore, we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications

  • Withdraw consent at any time

To exercise these rights, contact us at sales@flowersempire.com.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Flowers Empire
🌐 www.flowersempire.com
📧 sales@flowersempire.com
📞 (321) 407-6465